At Homestead Metal Company, customer satisfaction is our number one priority. We pride ourselves on exceptional service, and we want you to be satisfied with the product you receive. Products are only considered canceled when they have not been shipped yet; otherwise, please see our return policy. This document entails how we process order cancellations.
Standard Order Cancellation
All standard orders may be refunded to the original payment method, minus a $10 return fee.
Custom Order Cancellation
All custom orders cannot be canceled, although they may be changed on the same day the order was placed, prior to 11:59 pm. Afterward, custom orders may not be canceled or refunded under any circumstance.
If you have any questions or concerns regarding your order, we’re here to help! You may read our FAQs, or contact us directly. We typically reply within 24 hours.
Phone: (850) 820-6900